Refund and Returns Policy

Cancellation, Return & Refund Policy

Overview

Our refund and return policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

If you want to cancel an order that has not been shipped yet, please follow the process to cancel the order.

1. Login to your account:

• Go to My Account
• ORDER HISTORY > Click on the order ID that you want to cancel.
• Then Click Request Return Cancel Button

            OR

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2–3 additional business days for the amount to reflect in your account.
• For cash-on-delivery transactions, we will initiate a bank transfer of the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details via email. It will take an additional 2–3 business days for the amount to reflect in your account.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

To start a return, you can contact us at Viravesh@gmail.com. If your return is accepted, the courier partners will pick up the package from your location.

You can always contact us for any return questions at Viravesh@gmail.com

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Need help?

Contact us at Viravesh@gmail.com for questions related to refunds and returns.